Our Guarantee

Fan-mash.com values your trust and loyalty. We are here to ensure your ticket buying experience is the best it can possibly be. You can feel safe knowing your transaction will be protected from fraud as this site utilizes SSL and 128-bit encryption of all purchase information you provide. Our 100% guarantee provides the following for our buyers:

  • Your tickets will arrive on time for the event

    Your tickets will be delivered to the billing address you provide; most tickets are shipped via Federal Express. We guarantee the tickets will be shipped in sufficient time so that at least one delivery attempt will be made before the event occurs.

  • You will receive the exact tickets you paid for, or you will get an upgrade free

    If you do not receive the exact tickets you ordered, Fan-Mash.com guarantees that replacement tickets will be of equal or greater value than the tickets originally requested.

  • The tickets are guaranteed to be 100% real

    Unless otherwise noted as part of the ticket description, any tickets you buy from Fan-Mash.com are guaranteed to be authentic tickets, valid for entry to the event. If you are denied admission by the venue, Fan-Mash.com will investigate the incident and will refund the full cost of tickets, including shipping and service fees, if we find that the mistake was ours.

  • Complete refund if event is canceled

    If event is permanently canceled, Fan-Mash.com will coordinate with the selling broker to provide you with a full refund of the ticket price, including any service fees.